1. Introduction

Prospera Careers Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Prospera Careers Limited online learning platform and related services.

This policy is designed to comply with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • The EU General Data Protection Regulation (EU GDPR) (where applicable)

2. Who We Are

Prospera Careers Limited is the data controller responsible for your personal data.

Registered company name:
Prospera Careers Limited

Registered address:
c/o Farringdon & Co
Chartered Accountants
176 Franciscan Road
London SW17 8HH
United Kingdom

Contact email:
[email protected]

We are registered with the UK Information Commissioner’s Office (ICO). Our registration number is: ZC112786

3. EU Representative (if applicable)

Where required under Article 27 of the EU GDPR, Prospera Careers Limited will appoint a representative within the European Union for individuals located in the EU. Details of such representative will be made available upon request.

4. What Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Account and registration data

  • Full name

  • Email address

  • Password (encrypted)

  • Account preferences

4.2 Payment and billing data

  • Subscription tier

  • Payment transaction references

Note: Payment card details are processed securely by Stripe and are not stored by us.

4.3 Course usage data

  • Course progress and completion

  • Coaching session bookings

  • Platform communications

4.4 Technical data

  • IP address

  • Browser and device information

  • Login timestamps

4.5 Marketing data

  • Consent preferences

  • Email engagement data

5. How We Use Your Personal Data

We process your data under the following lawful bases:

5.1 Contractual necessity

To:

  • Create and manage your account

  • Provide access to course content

  • Process payments

  • Deliver coaching sessions

  • Send essential service communications

5.2 Legitimate interests

To:

  • Improve course content and platform performance

  • Analyse user behavior to enhance experience

  • Maintain platform security

We ensure that our legitimate interests are balanced against your rights and freedoms and only process data where necessary and proportionate.

5.3 Consent

To:

  • Send marketing communications

  • Share updates, newsletters, and promotions

You may withdraw consent at any time.

5.4 Legal obligation

To:

  • Comply with tax, accounting, and regulatory requirements

  • Respond to lawful authority requests

6. Requirement to Provide Data

Certain personal data (such as your name and email address) is required to create an account and access the course.

If you do not provide this information, we may not be able to deliver our services.

7. Third-Party Processors

We use trusted third-party service providers who act as data processors on our behalf:

Thinkific

Course hosting and user data processing
(Location: Canada — subject to adequacy decisions and safeguards)

Stripe

Payment processing (PCI DSS Level 1 compliant)

Revolut

Business banking (no direct access to user account data)

All processors are contractually required to:

  • Process data only on our instructions

  • Maintain appropriate security measures

8. International Data Transfers

Some of our providers operate outside the UK and EEA.

Where data is transferred internationally, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions (where applicable, e.g., Canada)

These safeguards ensure your data is protected to GDPR standards.

9. Data Retention

We retain personal data only as long as necessary:

  • Account data: duration of account + 6 years

  • Payment records: 6 years (legal requirement)

  • Marketing data: until consent is withdrawn

  • Technical logs: up to 12 months

After this, data is deleted or anonymised.

10. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access your data

  • Rectify inaccurate data

  • Erase your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact:
[email protected]

We will respond within one month.

11. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

12. Cookies

We use cookies to:

  • Enable platform functionality

  • Track usage and improve performance

Where non-essential cookies are used, we will request your consent.

13. Data Security

We implement appropriate technical and organisational measures, including:

  • Encrypted data storage

  • Secure HTTPS connections

  • Access controls

  • PCI-compliant payment processing

In the event of a data breach:

  • We will notify the ICO within 72 hours (where required)

  • We will notify affected users without undue delay

14. Children’s Data

Our services are intended for individuals aged 18 and over.
We do not knowingly collect data from minors.

15. Complaints

If you have concerns, contact us first at:
[email protected]

You also have the right to lodge a complaint with:

  • UK: Information Commissioner’s Office (ICO)

  • EU: Your local supervisory authority

16. Changes to This Policy

We may update this policy periodically.
Material changes will be communicated via email or platform notice.

Contact


[email protected]


Prospera Careers Limited

c/o Farringdon & Co

Chartered Accountants

176 Franciscan Road

London SW17 8HH

United Kingdom